All shipments are FOB (CO UCC) at Rasa’s facility or shipping point. Title and risk of loss shall pass to Retailer upon delivery to the carrier; Retailer assumes the risk of loss as soon as the Products are delivered to the carrier. The Products cannot be returned to Rasa once they are delivered to the carrier. Insurance for the Products during transit is the responsibility of Retailer. Since shipments are made at released value, Retailer is advised to carry its own insurance for Products in transit.
Shipping Fee $19.90 under $350.00 - USA ONLY
Free Shipping over $350.00 - USA ONLY
Rasa is not responsible for paying fees or rates charged by customs. Sorry! We’re a startup, we, unfortunately, can’t afford it! It’s your responsibility to pay customs fees.
If you refuse to accept your package at customs due to high customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at customs. If you want a refund on your order, you are responsible for paying the customs fee to ship the package back to us. As such, once the package is received back at our warehouse, you will be credited for the cost of your order minus the original shipping charge and minus the customs charge to send the package back to us (if you haven't paid it yet).
Rasa is not responsible for reshipping orders that are refused at customs. If customs refuses a package, sends it back to us, and we receive it back from customs, we can issue you a refund for the order only if we receive the package back and if the contents are in sellable condition.
In the event the package is not returned to us by customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.
International orders/shipments may be subject to the possible opening of packages and inspection of goods by customs officials in the country of delivery.
Rasa is not responsible for orders that are held up at customs, damaged by customs, or refused entrance by customs due to this process.